概述：在当班期间，行李员要负责履行所有的行李员的本职工作。要按照工作程序高效率的正确、及时地履行工作职责。行李员要确信通过个人的介绍、高效率的工作表现和良好的服务标准给客人留下饭店服务质量高、诚恳热情、友好的最初和最后的印象。
1.Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of hotel.
负责为客人从乘座的车中装卸行李，并且为饭店客人和来访者指引停车场。
2.Responsible for welcome guests and escort them to their Rooms with professional friendly and genuine manner.
负责礼貌友好地迎接和陪同客人到他们的房间。
3.Be carefully delivery and collection of guest luggage from Guestrooms, cars and Front Desk.
及时和仔细地从客人的房间、乘座的车中以及前台接待收发客人的行李和物品。
4.To ensure that you as the Bellboy at our hotel have a comprehensive knowledge of Shanghai and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
作为酒店的行李员要确保对北京有广泛综合的认识和了解。要知道在北京市内发生的事情，并且要及时、准确、友好地解答所有客人的询问。
